Privacy Policy — son101 is committed to protecting your information

1 What types of information we collect

Son101 collects certain personal information to deliver the best gaming experience and ensure platform security. This privacy policy clearly explains what data we collect, why we collect it, and how it is used.

Son101 collects two main types of information: data you provide directly, and data collected automatically through your use of the platform.

2 How We Collect Your Data

Son101 collects your information through several methods. Each method is fully lawful and based on your consent.

• Directly Provided By: The name, email address, mobile number, and other details you provide at the time of registration.
• Identity Verification: National ID, passport, or birth certificate uploaded during the KYC process.
• Automatically Collected: Through cookies, log files, and tracking technologies while you use the website.
• Payment Information: Transaction records received from the payment gateway during deposits and withdrawals.
• Third-Party Verification: Information received from identity verification agencies or banking institutions.

3 Purpose of Data Use

Son101 uses your collected data solely for specific, legitimate, and necessary purposes. We never use your information unnecessarily.

• Account management: To create your account, verify your identity, and ensure secure login.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To respond to your complaints and inquiries promptly and accurately.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Responsible Gaming: To monitor gaming behavior and identify problematic patterns.
• Legal obligations: To meet the requirements of licensing authorities and law enforcement agencies.
• Service Improvement: To analyze gaming activity and improve the platform.
• Promotional Communications: To inform you about bonuses and offers, subject to your consent.

4 Data Sharing & Disclosure

Son101 treats your personal data with strict confidentiality. We may only share your information in the limited circumstances described below.

• Payment Processor: Payment gateway providers including bKash, Nagad, and Rocket — for transaction processing only.
• Identity Verification Agency: Authorized verification bodies for meeting KYC requirements.
• Legal requirements: Upon a court order or an official request from a licensing authority.
• Fraud Investigation: To authorities investigating financial fraud or money laundering.
• Technology Partners: Trusted technology providers that support platform operations.

Outside the cases listed above, son101 does not share your data with any third party. All third-party partners operate under strict confidentiality agreements.

5 Cookie policy

Son101 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. son101 uses the following types of cookies.

• Essential cookies: For login sessions and site security — the site cannot function properly without these.
• Functional cookies: To remember your preferences and language settings.
• Analytics cookies: To monitor and improve site usage.
• Security cookies: To detect and prevent fraudulent activity.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

6 Data Retention & Security

Son101 protects your information with internationally recognized security standards. Our security infrastructure is regularly updated and audited.

• All data is transmitted using SSL/TLS encryption.
• Sensitive data stored in the database is protected with AES-256 encryption.
• Firewalls and intrusion detection systems are active to prevent unauthorized server access.
• Staff access to data is restricted — only those who require it can view specific information.
• Regular security audits and penetration testing are conducted.

In accordance with legal requirements, son101 may retain transaction and gaming records for up to 5 years. Certain data may be kept for a defined period even after account closure.

7 Your data rights

You have several important rights regarding your personal data on son101. We fully respect and uphold these rights.

8 Minor protection

Son101 strictly refrains from providing services to anyone under the age of 18. We treat the online protection of minors as our highest priority.

• Age verification is mandatory during registration.
• If there is any suspicion, son101 may request age verification documents immediately.
• If an underage user is identified, their account will be terminated.
• No information is knowingly collected from minors.

If you believe a minor is using son101, please notify our support team immediately.

9 Third-Party Links & Services

Third-party services are used for payment processing on son101. These providers have their own privacy policies and handle data according to their own practices.

Son101 is not responsible for the privacy practices or data handling of third parties. However, we only work with trusted, reputable payment gateway partners that comply with international security standards.

10 Privacy Policy Updates

Son101 may update this privacy policy when necessary. For any significant changes, we will notify you through the following means.

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the son101 platform.
• The "Last updated" date at the top of this page will be revised accordingly.

Continued use of son101 after the updated policy takes effect will be considered acceptance of the new terms.

11 Contact & Complaints

For any questions, complaints, or requests regarding this privacy policy or your personal data, please contact the son101 support team.

Son101's support team is available 24 hours a day, 7 days a week. Your privacy matters deeply to us, and we respond to all requests with care.